Support & Contact
GLAZER Press FAQ
How’s the exact pressing time?
The pressing time various from different inserts due to amount of water it needs to melt. And all the inserts performs in an average duration of 2-3 minutes.
How could I get a couple of inserts from my mind?
It is flexible. We welcome users to submit 3D drawings of their custom inserts to us. Our team provides technical support to ensure the usability and manufacturability of these designs.
And we also welcome all insert ideas to be discussed and developed within our Facebook Group. Every idea you have will be noticed, and they will also have the opportunity to become reality through official support.
How can I get ice blocks suitable for ice pressing?
In terms of ice press alone, we've made revolutionary upgrades. Moreover, we provide users with transparent ice block molds designed explicitly for GLAZER Press (with dimensions of 3 inches).
Add it to cart at: https://orifuture.com/collections/glazer/products/3-inches-clear-ice-mold
Additionally, we recognized the widespread interest in transparent ice production in 2022. At that time, we started at making contertop clear ice maker. Good news, it's been going very well lately.
How long does GLAZER Press take to press a perfect ice?
It depends on the shape of the ice you want to get. It takes about two minutes to press an ice once. And can press ice continuously.
Why is the wire designed outside?
We once thought that passing the wires through the inside would make the product more integrated, but we ignored that this would mean that the two parts of the GLAZER Press would not be separated, which we thought would affect the experience of changing inserts.
So we use external wires to connect both ends of GLAZER Press. This not only reduces product size but also facilitates inserts replacement. For more information, you can also read our blog in the early stages of product development.
Here is the link:
https://orifuture.com/blogs/product-journey/key-component-verification
How long of warranty do you offer?
We provide a one-year warranty service.
Drafts for Creators
If you are interested in designing or making your own inserts, we would love to help and support you. Here are some design materials, including 2D drawing in .pdf and 3D Drawing in .stp. Hopefully this will be helpful to creators.