Refund policy

We only accept returns for orders placed through our official website at orifuture.com. If you are going to request a return, please refer to the following points



1.The time period for accepting returns

Returns are accepted within 30 days of delivery. After 30 days, returns will only be considered for items with quality issues.
2.Applicable circumstances for returns and refunds


All returns must be authorized by customer service. To be eligible for a return, the product must be unused, kept in good condition, and returned with all original accessories and packaging intact. Items are eligible for no-reason returns only if the original packaging, including shrink wrap and product labels, is intact. A receipt or proof of purchase is required to complete your return.
 

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
The return shipping fee will be deducted from your final reimbursement.

Note: Any item not in its original condition, is damaged or missing parts for reasons not due to our error, will only receive partial refunds.

If there is any suspected product quality problem or transportation damage, please follow the simple steps:
Step 1:
Contact us at your earliest convenience to send your video of using the machine.

Step 2:
After you followed our instructional videos & proved that you failed to solve due to the machine's functional problem, we will pay for all the return and replacement shipping costs for this circumstance.

3.Measures to be taken to return goods for a refund



To start a return, please contact us at support@orifuture.com write your order number and reason for return in the email, including a photo of the product you are returning.
We will confirm the required information about you within 2 business days.

Please note that returns will need to be sent to the required address according to the email confirmed by our customer service team.
If your return is accepted, we'll send you instructions on how and where to send your package via email, then you can choose any logistics provider you like to send the items to us.

Items sent back to us without first requesting a return will not be accepted. Please be sure to contact us to confirm the return address and method before you send the item.



4.How long does it take to receive a refund?


Once your return is approved, refunds will be processed within 24 hours. The time it takes for the refund to reflect in your account depends on your bank's processing time.
If more than 15 business days have passed since we've approved your return, please contact us at support@orifuture.com



5.Costs incurred for return and exchange with goods



We do not charge a handling fee for returns or exchanges.
If the return is caused by product problems, we will bear the return postage required.
 
Exchanges
The fastest way to ensure you gets what you want is to return the item you have, and once the return is accepted, make a separate purchase of the new item.
Customers are responsible for shipping fees for exchanges due to personal preferences (e.g. color). 


Order Cancellations:
We regret to inform you that we do not accept cancellations once an order has been placed, regardless of the platform used. Please ensure all details are correct before completing your purchase.

Warranty


Thanks for shopping at ORI Future. We sincerely hope to ensure you have a satisfactory experience while you’re using and purchasing our products, whether you’re at our website. Besides, by placing an order or making a purchase at ORI Future, you agree to the terms set forth below along with ORI Future’s Privacy Policy and Terms of Use.

During our 12-month limited warranty period, if you experience any problems with your ORI Future products, please contact: support@orifuture.com to start the warranty claim process.

Our team will work with you to determine the proper solution to the issue and the best way to fix. If your espresso machine experiences any damage due to part quality issues, ORI Future will send the proper replacement part for repair or a new machine. However, man-made damage is not being compensated.

Important Notice: Manufacturer warranties do not apply to second-hand purchases, such as those made on eBay or Craigslist, and are non-transferable.