Frequently Asked Questions
Find quick answers to common questions before, during, and after your order.
Pre-Sale Questions
What products do you offer?
We specialize in premium ice molds, ice presses, and ice makers designed for cocktails, whiskey, and everyday use.
How long does it take to make clear ice?
Typically, it takes 18–24 hours in a standard freezer.
Do you offer wholesale or bulk discounts?
Yes, please contact our sales team for wholesale inquiries.
Can I see how the product works before buying?
Absolutely. Visit our User Manual & Video Guide: User Manual & Video.
Are the molds dishwasher safe?
Our molds are surely dishwasher safe. We recommend both hand washing and with the dishwasher.
During Delivery
How long does shipping take?
Standard shipping usually takes 5–12 business days, depending on your location.
Do you ship internationally?
Yes, we ship worldwide. Delivery times may vary based on destination.
How can I track my order?
Once shipped, you’ll receive a tracking number via email. You can also track it on our Track My Order page.
What should I do if my package is delayed?
Please contact our support team with your order number, and we’ll help investigate with the courier.
After-Sale Support
What if my product arrives damaged?
Please take a photo and contact us within 7 days. We’ll arrange a replacement or refund.
Do I need to buy replacement parts?
Our molds are designed for long-term use, but extra sets are available in our store if needed.
How should I clean and maintain my ice mold?
Wash with warm water and mild soap after each use. Avoid harsh scrubbing to extend its lifespan.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original packaging.
How do I request a refund?
Contact support with your order details. Once approved, refunds are processed to your original payment method.